Opportunities

Property Management Assistant

The University of Winnipeg Community Renewal Corporation (UWCRC 2.0) has an opportunity for a Property Management Assistant to join the Property Management Team and provide support. The successful candidate will be responsible to ensure that prospective and existing tenants receive a professional experience when interacting
with the property management office.

The UWCRC is a non-profit corporation proud to be contributing to Winnipeg’s downtown renewal. Our work focuses on recognizing and responding to the local needs, challenges and opportunities that create a thriving and sustainable urban community. The successful applicant will have the opportunity to join a growing and respected company that believes in the core values of customer service, ethics, and education in an environment committed to the implementation of our four pillars of sustainability – environmental, social, economic, and cultural.

The successful candidate will be one of the front line representatives for the Property Management Team, assisting with greeting and corresponding with clients, performing administrative tasks, and answering phones. They are an efficient, multi-tasking problem-solver who is resourceful and works hard to get the job done. They will pride themselves on providing an outstanding customer experience and is a team player. To be successful in the role, the candidate will need excellent written and verbal communication skills, display professionalism, enthusiasm and engage clients by ensuring that each client receives a positive, personal experience at the front line.

UWCRC is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of racialized communities, indigenous persons, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian immigration requirements, first preference must be given to Canadian citizens and permanent residents of Canada.

Duties and Responsibilities:

The following listing is not exhaustive but does highlight some of the main responsibilities of this position:

• Providing customer service support to tenants and directing them to the appropriate staff member as necessary
• Answering general inquiries by phone, in person or electronically in a professional manner with a positive and helpful attitude
• Provide prospective tenants with building information and details of the application process
• Scheduling appointments with prospective tenants to tour available suite(s)
• Manage inquiries regarding multi-purpose room rentals, collection of rental and deposit fees and ensuring the reservation schedule is up to date
• Assist with collection of monthly rent and prepare deposit sheet for accounting, collections of late or unpaid rent and follow up on arrears as per company policy
• Respond to all suite and general tenant enquiries (phone, email, walk-ins, etc) about living in their suite
• Promptly respond to all tenant issues and coordinate follow up on service requests
• Assist with preparation and distribution of lease renewals
• Prepare Welcome Packages specific to each property for all new tenants
• Accept prospective tenant applications, ensure required documentation is attached and make copies of necessary documents in preparation for the pre-screening process in accordance with company policy
• Promptly advise prospect of approval review outcome, prepare leases, collect deposit, secure signatures on all required paperwork prior to move-in, and process paperwork in accordance with company procedures
• Assist with completion of tenant move out summary and final rent statement upon lease end
• Assist with the move-in/out process that will ensure smooth transitions between tenants
• Exercise considerable judgment and understanding and have the ability to make sound decisions
• General office duties including filing, scanning, photocopying and ordering supplies • Recording of minutes at meetings as required
• Provide support with marketing of any vacancies on various social media sites
• Maintain professional appearance of the front reception area of the office
• Generate memos, emails, letters to clients and reports as required
• Assist with maintaining accurate and up to date tenant ledgers in Yardi
• Update and maintain various tenant record lists on a monthly basis as per the tenant living operating manual
• Maintain all electronic and hard copy property files (Tenant, Administration and Project)
• Manage administrative workload by prioritizing tasks, ensuring that deadlines are met and work is completed correctly
• Contribute to policy development and implementation
• Assist with compiling required information/evidence needed for claiming damages to a suite using the prescribed form as per Residential Tenancies Branch
• Perform the responsibilities of the position within the legislative and regulatory standards applicable, including: Health and Safety standards, WHMIS, PIPEDA, PHIA, the Accessibility for Manitobans Act and Human Rights Code
• Maintains confidentiality of client information and inquiries

Qualifications:

Required qualities of the Property Management Assistant include:

• Excellent verbal communication and telephone skills
• Strong listening and comprehension skills
• Ability to clearly communicate messages to clients and colleagues, both verbally and in writing
• Consistent, professional manner
• Customer-focused
• Ability to remain accountable and motivated in a busy work environment
• Ability to work cooperatively with others to set goals, resolve conflicts and make decisions
• Superior organization skills with dedication to completing work in a timely manner
• Detail and deadline oriented Strong sense of confidentiality, tact and diplomacy
• Works well under pressure
• Multi-tasking ability
• Proficiency with Microsoft Office products; expertise in MS Word, Excel, Outlook

Desirable:

• Knowledge of or experience working in the not-for-profit, subsidized housing sector
• Experience with Yardi Genesis2 Property Management software

Applications:

Applications should include a cover letter, resume, and telephone number and email address of three current references to c.wels@uwinnipeg.ca

Contract length: 12 months with possible extension

Application deadline: 2021-01-26

Job Types: Full-time, Contract

Salary: $15.00 per hour